We breakdown a specific process utilizing the DMAIC framework.
DEFINE - “What are we improving and what will make it a successful project?”
During the define phase, we identify the problem or process we’re going to improve. We develop a project charter to ensure the organization and supporting team understands the project scope, timeline, budget, risks, and stakeholder requirements.
MEASURE - “What is our process now and how are we performing?”
The measure phase maps the process and identifies points which the team can capture quantitative data. The team will decide how long it will capture data to understand the current status of the process. Utilizing tools such as a Pareto chart will help analyze the frequency of problems or causes.
ANALYZE - “What is the root cause and what are the symptoms & defects from these problems?”
The analysis phase utilizes qualitative and quantitative measures to determine root causes of variations or poor performance. Using a Root cause analysis (RCA), ‘fish-bone’ analysis, or ‘five whys’ can help identify the problem. Utilizing a Pareto, histogram, and other graphical charts can be powerful tools to visualizing the problem.
IMPROVE - “How do we exploit the root cause and develop a new process? Does it fix our symptoms and defects?”
The improve phase is when we get to experiment on ways to fix or improve processes. Rather than a quick-fix, this is a trial-and-error process that helps the team ensure that the new method is effective and supported by stakeholders.
CONTROL - “How do I ensure that the new process is followed? How do I address underperforming KPIs and metrics for the new process?”
The control phase establishes how the new process is maintained. Establishing indicating metrics makes errors and variances detectable. Implementing Standard Operating Procedures (SOPs) or policies can be used to determine expectations with the business.