One-year+ of operations

If you want team members to follow a new process, they need to be apart of the journey. Understanding change management methodologies can help management plan and implement new strategies and processes. By gaining a deep understanding of the organization, we can either improve on the existing processes through Business Process Improvement (BPI) or we can start from scratch through Business Process Reengineering (BPR). Both can have immediate impacts on team morale and the quality of production.

 

What helps improve your business…

 

Business Process Reengineering

Business Process Reengineering (BPR) is recognizing that the current core-processes are not working and starting from the ground up. It is a riskier process in that it requires the entire organization to make changes. Mission statements & brand drivers may need to be redesigned prior to BPR to ensure the core values are at the center of each project. BPR requires a massive amount of planning and input from the organization as the release of the new process is done all at once versus in chunks like in business process improvement.

BPR is never the first option but can help an organization who is hesitant to change their under-performing ways.

Change management

Change management plays a critical role in getting buy-in and participation from established organizations. Utilizing the ADKAR framework, we gain a deep understanding of change at an individual level.

The ADKAR model has five elements:

  1. AWARENESS of the need for change

  2. DESIRE to support and participate in the change

  3. KNOWLEDGE of how to change

  4. ABILITY to implement required skills and behaviors

  5. REINFORCEMENT to sustain the change

To see whether BPI or BPR is right for your business, we will conduct the following:

  • Identification of VOICES and PROCESSES

    • Thoroughly understand the Voice of the Customer (VOC) and Customer Path of EACH product & service

    • Thoroughly understand the Voice of the Business (VOB) and responsibility of the organization

    • Thoroughly understand the Voice of the Employee (VOE) and what is takes to make them successful

    • Map core-processes, sub-processes, and supporting-processes

    • Map value stream

  • Identification of Key Performance Indicators (KPI)

    • Organizational Strategy - How do we measure our progress towards business goals?

    • Metrics - Are there other metrics which the organization should monitor?

  • Deep-dive core-processes

    • Capability Requirements - Who do you need to have in place to make these processes successful?

    • Capacity Limitations - Do these processes have capacity limitations that can prevent growth? Are they easily scalable?

    • Capacity Growth - What would we need to do to increase your capacity quickly?

    • Ensure core-process captures data and promotes KPIs

  • Standard operating procedures & Checklists

    • Development of Standard Operating Procedures (SOP’s) are easy to follow documents which can be utilized for reference and training.

    • Development of check-lists are quick guides to the SOP’s which help team members and managers from forgetting critical steps in a process

  • Develop a culture of continuous learning and process improvement

    • Establish recurring meeting for discussing process improvement & learning

    • Gain a deep understanding that mistakes will be made & lesson will be learned

    • Gain a deep understanding that open communication makes a business agile and effective

“Strive for progress, not perfection. ”
— UNKNOWN